Privacy Policy
Claire Freeman 
Residential Valuations

1. Who We Are

Claire Freeman Residential Valuations is a RICS-regulated sole practitioner firm providing residential property valuation services.

Data Controller:
Claire Freeman Residential Valuations
Laurel Cottage, Rickling Green Road,
Quendon, Saffron Walden, CB11 3XF
Email: claire@claire-freeman.co.uk
Telephone: 01799 542920 / 07956 249112

2. What Personal Data We Collect

We may collect and process the following personal data:

Name

Email address

Telephone number

Postal address

Property address

Information provided via enquiry or contact forms

Correspondence relating to valuation instructions

We do not collect special category data via this website.

3. How We Collect Personal Data

We collect personal data when you:

Submit an enquiry through our website contact form

Contact us by email, telephone or post

Instruct us to provide valuation services

4. How We Use Your Personal Data

We use your personal data to:

Respond to enquiries and requests

Provide residential valuation services

Communicate with you regarding instructions

Meet legal, regulatory and professional obligations (including RICS requirements)

Maintain business records and accounts

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

Contract – where processing is necessary to provide valuation services

Legal obligation – to comply with professional, regulatory or legal requirements

Legitimate interests – to respond to enquiries and manage our business

Consent – where you have given clear permission (e.g. submitting a website enquiry)

6. Data Sharing

We do not sell or rent personal data.

We may share personal data where necessary with:

Solicitors, accountants or professional advisers acting on your behalf

HMRC or other authorities where legally required

Professional advisers (e.g. accountants, insurers)

RICS or regulatory bodies where required

All third parties are required to respect the security and confidentiality of your data.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Data is stored securely and only retained for as long as necessary to meet legal, regulatory and professional requirements.

8. Data Retention

We retain personal data only for as long as required:

To fulfil the purpose for which it was collected

To comply with RICS, legal and tax obligations

Valuation records may be retained for a reminder period in line with professional standards.

9. Your Data Protection Rights

You have the right to:

Request access to your personal data

Request correction of inaccurate data

Request erasure of your data (where applicable)

Object to processing

Request restriction of processing

Request data portability

To exercise your rights, please contact us using the details above.

10. Cookies

This website may use basic cookies to ensure it functions correctly.

You can control or disable cookies through your browser settings. For more information, please refer to your browser’s help section.

11. Third-Party Links

This website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Complaints

If you have concerns about how your data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk